Privacy policy

Privacy Policy

This Privacy Policy describes how Medieval Tents (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from medievaltents.com (the “Site”). By using our Site and Services, you agree to the practices described below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business, or legal obligations. Updates will be posted on this page with the “Last Updated” date.

Information We Collect

We collect personal information to provide our Services effectively. This includes:

Information You Provide Directly

  • Contact Details: Name, billing/shipping address, phone number, email.
  • Order Information: Payment confirmation, shipping details, and purchase history.
  • Account Details: Username, password, and security information.
  • Customer Support: Information you provide when contacting us.

Information We Collect Automatically

When you use our Site, we may collect “Usage Data,” such as:

  • Device and browser details
  • IP address and network connection
  • Pages viewed, time on site, and interaction data

We collect this data through cookies, pixels, and similar technologies.

Information from Third Parties

We may also collect information from:

  • Shopify (our e-commerce platform)
  • Payment providers to process orders
  • Marketing and advertising partners who help us promote our products

How We Use Your Information

We use the personal information we collect to:

  • Process payments and fulfill your orders
  • Arrange shipping, returns, and exchanges
  • Provide customer support
  • Improve our website and services
  • Send promotional emails and offers (you may opt out anytime)
  • Protect our Site against fraud and security risks

Cookies

We use cookies and similar technologies to:

  • Keep our website functioning properly
  • Remember your preferences
  • Analyze usage and improve performance
  • Show personalized ads and promotions

You can adjust your browser settings to block or delete cookies, but some features may not work properly.

How We Share Your Information

We may share your personal information with:

  • Vendors and service providers (shipping partners, payment processors, IT support)
  • Marketing partners for promotions and advertising
  • Affiliates or trusted business partners
  • Authorities or regulators, if required by law

We never sell your personal data.

Your Rights

Depending on where you live, you may have rights such as:

  • Access – Request details about the personal data we hold.
  • Correction – Ask us to update inaccurate information.
  • Deletion – Request that we delete your information.
  • Portability – Request a copy of your data in a usable format.
  • Restrict/Withdraw Consent – Limit how we use your data or withdraw your consent.

To exercise these rights, please contact us using the details below.

Children’s Data

Our services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has shared data with us, contact us and we will delete it.

Data Security & Retention

We take reasonable steps to protect your data. However, no online system is completely secure. We keep your information only as long as necessary to provide our services, meet legal obligations, and resolve disputes.

International Users

If you access our Site from outside the UK, please note that your information may be transferred and processed in other countries where our partners operate. We rely on lawful transfer mechanisms to protect your data.

Contact Us

Office Address: 2A Sunnydene Avenue, London, ENG, E4 9RE, United Kingdom

Phone: 020 3051 5708

Email: medievaltentstore@gmail.com